Returns, cancellation and refunds
Fresh flowers are perishable, so the rules differ from other online shopping. This is how it works, in plain terms.
Cancelling an order
Cancel free of charge any time before we start preparing your flowers — normally up to 2 hours before your delivery slot, or before 6pm for an 11:59 delivery. Message us on WhatsApp with your order number. Once preparation has started the flowers are already cut and arranged for you, so the order can no longer be cancelled.
Changing an order
The address, the time or the gift message can be changed free of charge until the driver has left. Message us on WhatsApp.
Damaged or not what you ordered
If your flowers arrive damaged, wilted or different from what you ordered, tell us within 24 hours with a photo. We replace them at no charge or refund you in full — your choice.
Returns
Because fresh flowers are perishable, they cannot be returned once accepted in good condition. Unopened, non-perishable items such as vases may be returned within 7 days of delivery in their original condition; the delivery charge is not refunded.
Refunds
Refunds go back the way you paid, within 14 days of our agreeing them. An order paid on delivery is refunded by bank transfer.
Complaints
Contact us on WhatsApp first — most problems are solved the same day. You also have the right to complain to the Consumer Protection Department of the Ministry of Commerce and Industry, hotline 16001.
Contact usLast updated 21 September 2026.